Refund and Returns Policy

Perfect! Here’s a Return & Refund Policy for jaygems.in with a 7-day refund window, written in clear, professional English — ideal for ecommerce and customer trust:

Return & Refund Policy
Effective Date: [Insert Date]

At JayGems, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 7-day return and refund policy from the date of delivery.

1. Eligibility for Return

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 7 days of delivery.

  • The product must be unused, unworn, and in its original packaging with all tags, accessories, and invoice included.

  • Items that are damaged due to customer mishandling, wear & tear, or used condition will not be accepted for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or made-to-order products

  • Items purchased during clearance or final sale

  • Gift cards or vouchers

3. Return Process

To initiate a return:

  1. Email us at support@jaygems.in or call us at [Insert Phone Number] within 7 days of delivery.

  2. Provide your order number, reason for return, and photos of the product (if applicable).

  3. Once approved, we will arrange a reverse pickup (if available in your area) or provide return instructions.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed within 7–10 business days to your original payment method.

  • In some cases, you may receive a store credit or replacement instead, based on your preference and product type.

5. Shipping Costs

  • If the return is due to a mistake on our end (wrong/damaged item), we will bear the return shipping cost.

  • For all other reasons, the customer is responsible for the return shipping charges.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it and place a new order for the desired item.

Need Help?

For any questions or concerns, feel free to reach out:

📧 Email: info@jaygems.in
📞 Phone: +919081400760